The Apostle Peter wrote, “A sow, after washing, returns to wallowing in the mire” (2 Peter 2:22 NASB).
When a customer has a problem, focus on determining a permanent solution rather than just responding to the immediate need.
Replacing defective merchandise or having to send orders by express freight because they are not processed in a timely manner is expensive to you and aggravating to your buyer.
Most customers understand the first time but lose patience when repeatedly dealing with the same problem.
Focus on even the little details that create issues, and then your costs will be reduced and customer relations strengthened.