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T-Mobile lost more of its loyal wireless customers in 2025 than the year before, forcing the carrier to rethink its strategy. Amid customer losses and market pressure, the company is reshaping its operations as it fights to keep customers from switching.In November last year, Srini Gopalan became T-Mobile’s new CEO. Before officially stepping into the role, he announced his plan to digitally transform the company during an earnings call in October, a move he claims will elevate the customer experience. “The amount of friction and frustration we cause customers today because of our processes and the state of evolution in this industry is phenomenal,” said Gopalan. “We have a huge opportunity to change that with our digital transformation.”This plan involves ramping up artificial intelligence initiatives and reportedly making customers dependent solely on the company’s T-Life app for new lines, upgrades, account activations and more, sparking concerns among some employees that this change will lead to layoffs.T-Mobile later began laying off an unknown number of employees in December, affecting account executives and sales managers.After T-Mobile’s postpaid phone churn (customer losses as a percentage) increased to 0.93% in 2025, up from 0.86% in 2024, the carrier continued to eliminate jobs. By January, it conducted additional rounds of layoffs in retail, end-user support, resource planning, product, sales and business departments. That same month, it also cut 393 jobs at multiple worksite locations in Washington state, impacting analysts, managers, directors, engineers and senior account executives.In a statement to TheStreet in January, T-Mobile confirmed it is making “some changes” to respond “faster to a dynamic market” and better serve customers. T-Mobile lays off more employees amid strategic shiftNow, T-Mobile has quietly trimmed its workforce once again. This time, the job cuts reportedly took place in its IT department, according to a recent report from GeekWire.A source told GeekWire that the layoffs impacted hundreds of employees. In a statement to the news outlet, T-Mobile did not confirm the number of layoffs but said that it is doubling down on “growth and innovation.”“To move even faster in a dynamic market while continuing to deliver best-in-class digital experiences for our customers, we’re further aligning our IT organization to support future growth and innovation,” said T-Mobile in a statement to GeekWire. “This includes the difficult decision of eliminating some roles while continuing to invest and hire in areas.”While the exact number of job cuts is unknown, a recent post on TheLayoff.com claims T-Mobile laid off 600 employees who worked under Jeff Simon, T-Mobile’s chief information officer. His teams handle T-Mobile’s digital product experiences, enterprise systems and billing. Related: T-Mobile tests customer loyalty with another fee hikeAnother TheLayoff.com post claimed that several T-Life employees who worked under Kevin Lau, the vice president of web and mobile engineering at T-Mobile, were also laid off.The latest round of job cuts comes as T-Mobile expects to generate $3 billion in savings by 2027 from its artificial intelligence and digital initiatives. Gopalan said during an earnings call in February that these initiatives aren’t intended to result in layoffs. “We haven’t driven digital and AI from a ‘we’re going to lay off this many thousand people because we need the cost from it,’” said Gopolan. “This is why this has been a three-year journey.”“Step one was building the capabilities, having our IT in place, having the digital in place,” he continued. “Step two was customer adoption, which is actually working with customers in moving them to assisted digital. And step three is now scaling.”In a statement to TheStreet, RTMNexus CEO Dominick Miserandino said it is clear that T-Mobile’s latest job cuts aren’t about shrinking the company, since it continues to hire, but rather about “fundamentally changing what a T-Mobile employee actually does.””T-Mobile is in the middle of a massive strategic pivot, and these IT cuts are the clearest signal yet of where they’re placing their bets,” said Miserandino. “When a company does multiple rounds of layoffs in a year while simultaneously ramping up AI investment, it’s not just a ‘restructuring’ – it’s a complete retooling of their operational DNA.””They’re trying to balance the books against rising churn by betting that automation can handle the heavy lifting,” he continued.

T-Mobile is cutting more jobs as its CEO, Srini Gopalan, enforces “digital transformation” at the company.Photo by Bloomberg on Getty Images

T-Mobile follows industry-wide trend in techT-Mobile’s job cuts contribute to the growing trend of tech companies shrinking their workforces. Amazon, for example, cut 16,000 employees in January to “strengthen” its organization by “reducing layers, increasing ownership, and removing bureaucracy.” Last week, Meta laid off several hundred employees across multiple departments, including sales, global operations, recruiting, Facebook and Reality Labs last week, as it heavily invests in AI.Spectrum, which is owned by Charter Communications, also laid off 313 employees on March 21 due to it closing its call center in Appleton, Wisconsin. More T-Mobile News:T-Mobile customers set to receive a significant network upgradeT-Mobile revives free perk for customers amid challengesT-Mobile adds convenient new offering for customersAccording to a recent report from Challenger, Gray & Christmas,11,039 tech industry job cuts were announced in February alone, bringing the total layoffs in the sector to 33,330 in 2026, up 51% year-over-year.Only 576 job cuts in February stemmed from the telecommunications industry, which is higher than the 178 layoffs the sector announced during the same month last year. As of February, there have been 654 telecom job cuts this year. Andy Challenger, workplace expert and chief revenue officer at Challenger, Gray & Christmas, said in the report that “tech is responding to a number of pressures right now.”“AI is the big story, but there are also global regulatory concerns, a slowdown in digital advertising driven by tariffs and economic uncertainty, and higher costs to both employ workers and access funding, forcing companies to make difficult decisions,” said Challenger. Layoffs nationwide slowed in February, despite elevated job cuts in the tech industry, but hiring remains challenged.How many jobs U.S. employers eliminated in February 2026:U.S. employers announced 48,307 job cuts in February,a 55% drop from January’s 108,435.Store, unit, and department closures were the main reason for the cuts (10,736),followed closely by market/economic conditions (10,114), restructuring efforts (9,146) and cost-cutting (5,636).Artificial intelligence accounted for 4,680 job cuts in February, roughly 10% of the month’s total. Hiring plans fell to 12,755 in February, down 63% from the same time period last year.
Source: Challenger, Gray & Christmas
“February’s dip is a nice reprieve from the elevated job cut plans to start the year,” said Challenger. “With U.S. involvement in a growing war in Iran, the end of Q1 may bring more layoff plans as companies tighten belts amid uncertainty and higher costs.”Related: Spectrum shifts gears as customers desert its services

ThinkLabs AI, a startup building artificial intelligence models that simulate the behavior of the electric grid, announced today that it has closed a $28 million Series A financing round led by Energy Impact Partners (EIP), one of the largest energy transition investment firms in the world. Nvidia’s venture capital arm NVentures and Edison International, the parent company of Southern California Edison, also participated in the round.The funding marks a significant escalation in the race to apply AI not just to software and content generation, but to the physical infrastructure that powers modern life. While most AI investment headlines have centered on large language models and generative tools, ThinkLabs is pursuing a different and arguably more consequential application: using physics-informed AI to model the behavior of electrical grids in real time, compressing engineering studies that once took weeks or months into minutes.”We are dead focused on the grid,” ThinkLabs CEO Josh Wong told VentureBeat in an exclusive interview ahead of the announcement. “We do AI models to model the grid, specifically transmission and distribution power flow related modeling. We can calculate things like interconnection of large loads — like data centers or electric vehicle charging — and understand the impact they have on the grid.”The round drew participation from a deep bench of returning investors, including GE Vernova, Powerhouse Ventures, Active Impact Investments, Blackhorn Ventures, and Amplify Capital, along with an unnamed large North American investor-owned utility. The company initially set out to raise less than $28 million, according to Wong, but strong demand from strategic partners pushed the round higher.”This was way oversubscribed,” Wong said. “We attracted the right ecosystem partners and the right capital partners to grow with, and that’s how we ended up at $28 million.”Why surging electricity demand is breaking the grid’s legacy planning toolsThe timing of the raise is no coincidence. U.S. electricity demand is projected to grow 25% by 2030, according to consultancy ICF International, driven largely by AI data centers, electrified transportation, and the broader push toward building and vehicle electrification. That surge is crashing into a grid that was engineered decades ago for a fundamentally different set of demands — and utilities are scrambling to keep up.The core problem is one of computational capacity. When a utility needs to understand what will happen to its grid if a large data center connects to a particular substation, or if a cluster of EV chargers goes live in a residential neighborhood, engineers must run power flow simulations — complex calculations that model how electricity moves through the network. Those studies have traditionally relied on legacy software tools from companies like Siemens, GE, and Schneider Electric, and they can take weeks or months to complete for a single scenario.ThinkLabs’ approach replaces that bottleneck with physics-informed AI models that learn from the same engineering simulators but can then run orders of magnitude faster. According to the company, its platform can compress a month-long grid study into under three minutes and run 10 million scenarios in 10 minutes, while maintaining greater than 99.7% accuracy on grid power flow calculations.Wong draws a sharp distinction between what ThinkLabs does and the generative AI models that dominate public discourse. “We’re not hallucinating the heck out of things,” he said. “We are talking about engineering calculations here. I would really compare this to a computation of fluid dynamics, or like F1 cars, or aerospace, or climate models. We do have a source of truth from existing physics-based engineering models.”That source of truth is crucial. ThinkLabs trains its AI on the outputs of first-principles physics simulators — the same tools utilities already trust — and then validates its models against those simulators. The result, Wong argues, is an AI system that is not only fast but fully explainable and auditable, a critical requirement in an industry where a miscalculation can cause blackouts or damage physical infrastructure.How ThinkLabs’ three-phase power flow analysis differs from every other grid AI startupThe competitive landscape for AI in grid management has grown crowded over the past two years, with startups and incumbents alike racing to apply machine learning to utility workflows. But Wong contends that ThinkLabs occupies a fundamentally different position from most of its competitors.”As far as we know, we’re the only ones actually doing AI-native grid simulation analysis,” he said. “Others might be using AI for forecasting, load disaggregation, or local energy management, but fundamentally, they’re not calculating a power flow.”What ThinkLabs performs is a full three-phase AC power flow analysis — examining every node and bus on the electric grid to determine real and reactive power levels, line flows, and voltages. This is the same type of analysis that utility engineers perform today using legacy tools, but ThinkLabs can deliver it at a speed and scale that those tools simply cannot match.The distinction matters because utilities make capital investment decisions — worth billions of dollars — based on exactly these types of studies. If a power flow analysis shows that a proposed data center connection will overload a transmission line, the utility may need to build new infrastructure at enormous cost. But if the analysis can also suggest alternative solutions — battery storage placement, load flexibility scheduling, or topology optimization — the utility can potentially avoid or defer those capital expenditures.”With many utilities, existing tools will basically show them all the problems, but they can only address solutions by trial and error,” Wong explained. “With AI, we can use reinforcement learning to generate more creative solutions, but also very effectively weigh the pros and cons of each of these solutions.”Inside ThinkLabs’ strategic relationships with NVIDIA, Edison, and MicrosoftThe presence of NVentures in the round — Nvidia’s venture arm does not write many checks — signals a deeper strategic relationship that extends well beyond capital. Wong confirmed that ThinkLabs works extensively within the Nvidia ecosystem on the energy and utility side, leveraging CUDA for GPU-accelerated computation and integrating Nvidia’s Earth-2 climate simulation platform into ThinkLabs’ probabilistic forecasting and risk-adjusted analysis pipelines.”We are what one utility mentioned as the only high-intensity GPU workload for the OT side — the operational technology side — that’s planning and operations,” Wong said. He added that ThinkLabs is also in discussions with Nvidia’s Omniverse team about additional utility use cases, though those efforts are still early.Edison International’s participation carries a different kind of strategic weight. In January 2026, ThinkLabs publicly announced results from a collaboration with Southern California Edison (SCE), Edison International’s utility subsidiary, that demonstrated the real-world capabilities of its platform. As the Los Angeles Times reported at the time, the collaboration showed that ThinkLabs’ AI could train in minutes per circuit, process a full year of hourly power-flow data in under three minutes across more than 100 circuits, and produce engineering reports with bridging-solution recommendations in under 90 seconds — work that previously required dedicated engineers an average of 30 to 35 days.In today’s announcement, Edison International’s Sergej Mahnovski, Managing Director of Strategy, Technology and Innovation, reinforced that urgency: “We must rapidly transition from legacy planning tools and processes to meet the growing demands on the electric grid — new AI-native solutions are needed to transform our capabilities.”ThinkLabs also works closely with Microsoft, which hosted a webinar in mid-2025 featuring Wong alongside representatives from Southern Company, EPRI, and Microsoft’s own energy team. The SCE collaboration was built on Microsoft Azure AI Foundry, situating ThinkLabs within the cloud infrastructure that many large utilities already use.The 20-year career path that led from Toronto Hydro to an autonomous grid startupWong’s biography reads like a deliberate preparation for this exact moment. He has spent more than 20 years in the utility industry, starting his career at Toronto Hydro before founding Opus One Solutions in 2012 — a smart-grid software company that he grew to over 100 employees serving customers across eight countries before selling it to GE in 2022, as previously reported by BetaKit.After the acquisition, Wong joined what became GE Vernova and was asked to develop the company’s “grid of the future” roadmap. The thesis he developed there — that the grid is the central bottleneck to economic growth, electrification, and national security, and that autonomous grid orchestration powered by AI is the solution — became the intellectual foundation for ThinkLabs.”I was pulling together the thesis that we need to electrify, but the grid is really at the center of attention,” Wong said. “The conclusion is we need to drive towards greater autonomy. We talk a lot about autonomous cars, but I would argue that autonomous grids is the much more pressing priority.”ThinkLabs was incubated inside GE Vernova and spun out as an independent company in April 2024, coinciding with a $5 million seed round co-led by Powerhouse Ventures and Active Impact Investments, as reported by GlobeNewswire at the time. GE Vernova remains a shareholder and strategic partner. Wong is the sole founder.The team composition reflects the company’s dual identity. “Half of our team are power system PhDs, but the other half are the AI folks — people who have been looking at hyper-scalable AI infrastructure platforms and MLOps for other industries,” Wong said. “We have really been blending the two.”How ThinkLabs doubled its utility customer base in a single quarterUtilities are famously among the most conservative technology buyers in the world, with procurement cycles that can stretch years and layers of regulatory oversight that slow adoption. Wong acknowledges this reality but says the landscape is shifting faster than many observers realize.”I have noticed sales cycles really accelerating,” he said. “It’s still long and depends on which utility and how big the deal is, but we have been witnessing firsthand sales cycles going from the traditional one to two years to a shortest two to three months.”On the commercial side, Wong declined to share specific revenue figures but offered several data points that suggest meaningful traction. ThinkLabs is working with more than 10 utilities on AI-native grid simulation for planning and operations, he said, and the company doubled its customer accounts in the first quarter of 2026 alone.”So not one or two, but we’re working with 10-plus utilities,” Wong said. “Things have really picked up pace even before this A round.”The company primarily targets investor-owned utilities and system operators — the organizations that own and operate the grid — though Wong noted that AI is also beginning to democratize grid simulation capabilities for smaller utilities that previously lacked the engineering resources to run sophisticated analyses.Wong said the primary use of funds will go toward advancing the product to enterprise grade and expanding the range of use cases the platform supports. The company sees a significant land-and-expand opportunity within individual utility accounts — moving from modeling a small region to training AI models across entire states or multi-state territories within a single customer.EIP’s involvement as lead investor carries particular significance in this market. The firm is backed by more than half of North America’s investor-owned utilities, giving ThinkLabs a direct line into the executive suites of the customers it is trying to reach. “Utilities are being asked to add capacity on timelines the industry has never seen before, and the stakes extend far beyond the energy sector,” Sameer Reddy, Managing Partner at EIP, said in the press release.What a 99.7% accuracy rate actually means for critical grid infrastructureAny conversation about applying AI to critical infrastructure inevitably confronts the question of failure modes. A hallucination in a chatbot is an embarrassment; a miscalculation in a grid power flow analysis could contribute to equipment damage or widespread outages.Wong addressed this head-on. The 99.7% accuracy figure, he explained, is an average across large-volume planning studies — specifically 8,760-hour analyses (every hour of the year) projected across three to 10 years with multiple sensitivity scenarios. For planning purposes, he argued, this level of accuracy is not only sufficient but may actually exceed what traditional methods deliver in practice.”If you look at a source of truth, the data quality is actually the biggest limiting factor, not the accuracy of these AI models,” he said. “When we bring in traditional engineering analysis and actually snap it with telemetry — metering data, SCADA data — I would actually argue AI is far more accurate because it is data driven on actual measurements, rather than hypothetical planning analysis based on scenarios.”For more critical real-time applications, ThinkLabs deploys what Wong called “hybrid models” that blend AI computation with traditional physics-based simulation. In the most stringent use cases, the AI handles roughly 99% of the computational workload before handing off to a physics-based engine for final validation — a technique Wong described as using AI to “warm start” the simulation.The company also monitors for model drift and maintains strict training boundaries. “We’re not like ChatGPT training the internet here,” Wong said. “We’re training on the possibility of grid conditions. And if we do see a condition where we did not train, or outside of our training boundary, we can always run on-demand training on those certain solution spaces.”Why ThinkLabs says its value proposition survives even if the data center boom slows downThe bullish case for ThinkLabs — and for grid-focused AI more broadly — rests heavily on the assumption that electricity demand will surge dramatically over the coming decade. But some analysts have begun questioning whether those projections are inflated, particularly if AI investment cycles cool and data center build-outs decelerate.Wong argued that his company’s value proposition is resilient to that scenario. Even without dramatic load growth, he said, utilities face a fundamental modernization challenge. They have been using tools and processes from the 1990s and 2000s, and the workforce that knows how to operate those tools is retiring at an alarming rate.”Workforce renewal is a big factor,” he said. “These AI tools not only modernize the tool itself, but also modernize culture and transformation and become major points of retention for the next generation.”He also pointed to energy affordability as a driver that exists independent of load growth projections. If utilities continue to plan based on worst-case deterministic scenarios — building enough infrastructure to cover every conceivable contingency — consumer rates will become unmanageable. AI-powered probabilistic analysis, Wong argued, allows utilities to make smarter, more cost-effective decisions regardless of whether the most aggressive demand forecasts materialize.”A large part of this AI is not only enabling workload, but how do we act with intelligence — going from worst-case to time-series analysis, from deterministic to probabilistic and stochastic analysis, and also coming up with solutions,” he said.Wong frames the broader opportunity with an analogy that captures both the simplicity and the ambition of what ThinkLabs is attempting. For decades, he said, the utility industry’s default response to grid constraints has been the equivalent of building wider highways — more wires, more copper, more steel. ThinkLabs wants to be the navigation system that reroutes traffic instead.”In the past, when we drive, we always drive with what we are familiar with — just the big roads,” he said. “But with AI, we can optimize the traffic patterns to drive on much more effective routes. In this case, it might be a mix of wires, flexibility, batteries, and operational decisions.”Whether ThinkLabs can deliver on that vision at the scale the grid demands remains an open question. But Wong, who has spent two decades building and selling grid software companies, is not thinking in terms of incremental improvement. He sees a narrow window — measured in years, not decades — during which the foundational AI infrastructure for the grid will be built, and whoever builds it will shape the energy system for a generation.”I truly believe the next two years of AI development for the grid will dictate the next decades of what can happen to the grid,” Wong said. “It’s really here now.”The grid, in other words, is getting a copilot. The question is no longer whether utilities will trust AI with their most critical engineering decisions, but how quickly they can afford not to.

Bullion prices may fall if the Federal Reserve decides to hold interest rates for the rest of the year, which the market has priced in.

“Everything, including his IRAs, was placed in the trust’s name.”

The U.S.—and the Free World—faces a grim future if we mishandle how we deal with Iran, Ukraine and Taiwan.