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Dollar General asserts 20-state FTC lawsuit it’s facing is a farce

October 28, 2026 MMN Editor Filed Under: SUCCESS, The Street

Just days after Dollar General agreed to a $1.9 million settlement with New York over allegations that it charged shoppers more than advertised, it is facing a much larger legal challenge.

The discount retailer’s pricing troubles don’t appear to be ending anytime soon, as the allegations this time extend nationwide.

The Federal Trade Commission (FTC), joined by 20 states, has sued Dollar General, accusing the retailer of repeatedly overcharging customers at checkout despite knowing about the pricing discrepancies for years.

The lawsuit, filed on October 26, alleges that customers were routinely charged more than the prices displayed on shelves, on product tags, in weekly advertisements, and in digital promotions.

According to the FTC’s original complaint, the company received at least 29,265 complaints involving advertised prices not being honored between January 2023 and March 2026, spanning all 48 states where Dollar General operates.

The latest lawsuit has put renewed scrutiny on the retailer’s low-price promise to millions of Americans who depend on discount stores for everyday essentials.

FTC and 20 states sue Dollar General over widespread pricing problems

The lawsuit was filed in the U.S. District Court for the Middle District of Tennessee and includes the 20 participating states, including California, Florida, Illinois, Michigan, New Jersey, North Carolina, Ohio, and Tennessee, among others.

Federal and state regulators allege that Dollar General generated millions of dollars through repeated overcharges at thousands of stores while failing to implement adequate safeguards to correct the problem.

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The complaint also cites investigations in which FTC employees made undercover purchases at Dollar General stores in Ohio, Missouri, Pennsylvania, and Maryland between January and April 2026.

According to the complaint, every undercover purchase resulted in multiple products ringing up at higher-than-advertised prices.

At a Cleveland, Ohio, store, investigators found eight overcharged items among 58 purchases, along with five items priced below their advertised amounts. The errors resulted in a net overcharge of $3.25.

At another store in Springfield, Missouri, six of 59 products had incorrect prices, resulting in a net overcharge of $4.07.

The findings were not limited to shelf labels.

Related: Wawa, Sheetz, 7-Eleven face new challenge keeping shoppers coming back

The lawsuit also cites customers who complained that advertised discounts, buy-one-get-one-free offers, and digital promotions were not applied correctly at checkout.

In one example, a Pennsylvania shopper complained that a promotion advertising five two-liter soda bottles for $5 was not honored, with the bottles instead ringing up at $2.95 each.

The complaint alleges that inadequate staffing and failures to replace outdated shelf labels contributed to recurring pricing discrepancies.

Dollar General pushes back against FTC allegations

Dollar General has disputed the allegations and said it intends to defend itself in court.

In an October 26 statement, the company maintained that accurate pricing remains a priority. “Our goal is 100% accuracy between shelf and register prices in every store,” Dollar General said.

The retailer said about the suggestions in the lawsuit, “Nothing could be further from the truth.”

The retailer acknowledged that occasional pricing discrepancies can occur but said employees are instructed to correct them when customers raise concerns.

Dollar General also disputed the FTC’s calculation of potential consumer compensation, arguing that the proposed amount was significantly higher than what could reasonably be attributed to pricing errors.

The company said it cooperated with investigators, providing more than 200,000 documents and 350 gigabytes of data.

It also said it had attempted to negotiate a settlement before the FTC filed the lawsuit.

The agency and participating states are seeking a permanent injunction to prevent future violations, as well as monetary relief and civil penalties.

No settlement amount or consumer refund program has been established in the new federal case.

The allegations have not been decided by a court.

Dollar General recently settled another overcharging investigation

The federal lawsuit comes less than two weeks after Dollar General reached a separate agreement with New York Attorney General Letitia James.

I previously reported that an investigation found that Dollar General repeatedly charged New York customers higher prices than advertised.

Investigators reviewed 913 price-accuracy inspections across 287 locations and found that 43% failed to meet the state’s pricing-accuracy requirements.

In a separate undercover investigation, officials were overcharged on approximately 14% of the items purchased.

Dollar General agreed to a $1.875 million settlement, payable through donations of food and personal-care products to nonprofit Foodlink, along with changes to pricing practices and customer receipts.

The agreement does not provide direct refunds to affected shoppers. Dollar General neither admitted nor denied the state’s findings.

New York is not among the 20 states participating in the new federal lawsuit.

According to the latest FTC complaint, Dollar General has entered into seven settlements with six state enforcement agencies over inaccurate pricing since 2019, paying more than $6 million in penalties.

Related: Dollar General accused of overcharging shoppers, settles for $1.9 million

The company also previously settled a nationwide consumer class-action lawsuit valued at $15 million.

The escalating legal challenges come as Dollar General continues emphasizing its affordability to Americans struggling with everyday expenses.

According to the FTC complaint, households earning $35,000 or less account for approximately 60% of Dollar General’s revenue. The company also offers around 2,000 products priced at $1 or less.

The latest lawsuit could result in additional pricing reforms and financial relief for consumers if regulators prevail, although no compensation is guaranteed.

For now, shoppers may want to compare shelf prices, weekly promotions, and digital coupons against their checkout receipts.

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World Series Could End As Jacob Misiorowski Takes The Mound For Brewers

October 28, 2026 MMN Editor Filed Under: Forbes, SUCCESS

With a thrilling 12th inning victory, the Tampa Bay Rays stayed alive in the 2026 World Series. Now, the Brewers will try to end the Series in five games.

XAI Offers Home Buyouts In Mississippi To Quash Data Center Lawsuit

October 28, 2026 MMN Editor Filed Under: Forbes, SUCCESS

xAI is offering to buy up to 418 Mississippi homes near its supercomputing data center—on the condition that residents agree not to sue over “torturous” turbine noise.

T-Mobile introduces phone plans with new rules for customer perks

October 28, 2026 MMN Editor Filed Under: SUCCESS, The Street

T-Mobile is launching a new slate of phone plans with an updated customer perk system that it says sets it apart from rivals.

The move comes after it confirmed the retirement of several legacy wireless plans in June and automatically placed some customers affected by the change onto higher-priced alternatives.

On an earnings call in July, the company revealed that it expects an uptick in customer losses and a slowdown in account additions in the third quarter of this year as a result of this change, while reaffirming its focus on delivering value.

“Our strategy is simple, but truly powerful,” said T-Mobile CEO Srini Gopalan on the call. “Give customers the best network, the best value, and the best experience all in one place. That’s how we eliminate trade-offs for our customers, and that’s what truly sets us apart.”

T-Mobile introduces its new T-Mix plans

Amid this strategy, T-Mobile has finally revealed its new T-Mix plans, which allow customers to customize their perks and device promotions, a “first-of-its-kind approach” in the wireless industry, according to a recent press release.

Earlier this month, T-Mobile teased the release of T-Mix at one of its Kansas stores with signage that read “pick what you want” and “change what you want.”

T-Mix comes in three different plan tiers: Standard, More, and Loaded, which start at $55, $75, and $95 for a single line, respectively. The plans officially launch in November. 

Standard offers 50 GB of premium data, 480p video streaming, unlimited 3G hotspot, unlimited 2G data in Canada/Mexico, and unlimited texting in over 215 countries and territories (a feature that is included in all tiers).

Read more: T-Mobile adds monthly fee to a new iPhone feature for customers

T-Mix More has more bandwidth with unlimited premium data, up to 4K UHD video streaming, up to 60GB of high-speed hotspot data, 15GB of high-speed data in Canada/Mexico, and 5GB of high-speed international data (then goes to unlimited at 256 kbps). 

The Loaded tier is pretty similar to More; however, it offers up to 250GB of high-speed hotspot data, 30GB of high-speed data in Canada/Mexico, and up to 15GB of high-speed international data. 

T-Mobile has introduced its T-Mix plan lineup, which contains a new way for customers to obtain perks.Helen89/Shutterstock

How T-Mobile customers can use “Picks” for perks and wireless benefits

The new T-Mix plans also introduce a new “Picks” system, where customers can use picks to obtain wireless benefits like device promotions, T-Satellite, and optimized video calls, a new feature that gives video calls “prioritized access” to T-Mobile’s network.

They can also be used for a wide range of perks, such as subscriptions to Apple TV, Netflix, Hulu, and DoorDash DashPass. Newer perks include access to Delta SkyMiles, ESPN Unlimited, Google Gemini, YouTube Premium, XBOX Game Pass, and more. 

Picks are included in all T-Mix plans, and the amount customers receive to spend on perks and wireless benefits depends on the plan tier and the number of lines. 

For instance, Standard offers one pick per line, up to a maximum of four lines. Under the More tier, customers earn two picks for each of their first three lines, and one pick for the fourth line.

Finally, for Loaded, customers get three picks each for lines one through three, but for the fourth line, they get two. 

Each customer perk customers want to add to their T-Mix plans costs a certain number of picks. For example, the Netflix Standard with ads perk costs one pick, the Xbox Game Pass Ultimate perk costs three picks, and ESPN Unlimited costs four picks. 

“Customers are empowered to change their benefit mix every three months as their needs and preferences change,” T-Mobile said.

“The wireless industry has spent decades telling customers what their plan should be — even though 84% of consumers surveyed want more control over what they pay for,” said Allan Samson, chief marketing officer of T‑Mobile, in the press release. 

“One-size-fits-all was simple for the industry, but for customers it turned into one-size-fits-nobody,” he continued. “T-Mix flips that model, giving customers more say in what matters to them and plans that they can change as their lives change. This is another big step in our journey to make wireless value more relevant, more flexible and built around the customer.”

T-Mobile’s new T-Mix plans arrive as consumers rethink wireless value

The new T-Mobile T-Mix plans come at a time when more Americans are seeking value in their wireless plans as prices rise.

Prices for wireless services increased 3.2% year over year in September, according to Consumer Price Index data from the U.S. Bureau of Labor Statistics.

As wireless plans become more expensive, a new survey from Oxio, which was shared with TheStreet, found that 56% of U.S. consumers would consider switching wireless carriers for a lower-priced plan. 

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In addition, 38% said they value and actively use the digital services and perks included in their wireless plans, while 26% would prefer a lower monthly bill and the ability to select their own subscriptions.

Bob O’Donnell, a chief analyst at TECHnalysis Research, wrote in a recent Forbes analysis that the timing of T-Mobile’s new T-Mix plans “just makes sense,” given “recent stories about the challenges that many US households are facing when it comes to paying all their bills.

“Getting people excited or even interested in service plans can be a challenge for any telco company, but the concept of offering a customized set of services that people actually care about bundled with your cellular service is bound to be appealing to some people,” wrote O’Donnell.

“Plus, when you consider that, according to research that T-Mo shared, the average US household is spending $219 a month on services similar to the ones being offered (including cellular), it becomes a compelling value story,” he continued. 

Related: T-Mobile reduces a generous discount as customers see prices rise

How the Senior Tax Deduction Interacts With Your Social Security Income

October 28, 2026 MMN Editor Filed Under: Money.com, SUCCESS

Anyone can use the standard tax deduction, but older adults now get an extra perk.
Recent temporary changes to the tax code via the One Big Beautiful Bill offer people older than 65 the ability to deduct an additional $6,000. That’s on top of the standard deduction. While up to 85% of Social Security benefits are taxable, the added deduction can help you get lower your taxable income and overall tax bill.

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What the deduction is (and what it doesn’t do)
The deduction is for $6,000 per person from tax years 2025 through 2028, and qualifying couples get to deduct $12,000 each year. That’s on top of the standard deduction, which ultimately reduces how much you pay in taxes.
While the tax deduction can reduce Social Security taxes, you can use it even if you delay Social Security benefits until you turn 70. As long as you are at least 65 years old, you can get an extra $6,000 deduction.
A $6,000 deduction does not reduce your final tax bill by $6,000. That’s what tax credits do, which is why they’re considered more valuable. Still, a $6,000 deduction will reduce your adjusted gross income by that amount for tax purposes. It’s an effortless way to save a few hundred dollars from your annual tax bill.
The deduction does not affect the income thresholds that are used to determine whether your Social Security benefits are taxable. If you qualify, you can claim the senior deduction on Schedule 1-A when you’re doing your taxes whether you claim the standard deduction or itemize.
Income limits for the senior deduction
The $6,000 senior deduction gets a little smaller for every dollar above $75,000 in modified adjusted gross income (MAGI) for a single filer, and $150,000 for a couple filing jointly.
It’s a gradual cliff, with single filers completely ineligible for the $6,000 deduction if their MAGI reaches or exceeds $175,000. The limit is $250,000 in MAGI for couples filing jointly.
How and why to stay up to date on the rule
The current tax code has this rule expiring in 2028 — though that could change if Congress passes legislation that extends it.
You can confirm the current rules on the IRS’s website before filing your taxes. It’s an extra tax break you can count on for now, but it’s a good idea to be attentive in 2027 and 2028 when details about the rule’s future may be established.

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Celestica sees 2027 sales nearly doubling to $40 billion

October 28, 2026 MMN Editor Filed Under: SUCCESS, The Street

Celestica expects revenue to nearly double to $40 billion in 2027, a 90% increase from its outlook for this year, as major cloud and artificial intelligence customers ramp up demand for networking equipment and custom computing systems.

The Canadian technology company designs and manufactures hardware used in large data centers, including high-speed network switches and systems built around specialized AI processors. 

The forecast follows a strong third quarter. Celestica’s revenue jumped 83% from a year earlier to $5.83 billion, and adjusted earnings more than doubled to $3.30 per share, exceeding the company’s previous guidance. 

Celestica (CLS) also raised its 2026 revenue forecast to $21 billion from $20.5 billion in its third-quarter earnings announcement on Oct. 26.

Celestica shares jumped 12.62% to $277.76 in afternoon trading on Oct. 27.

Google and OpenAI programs fuel Celestica’s growth

Celestica’s Connectivity & Cloud Solutions business, which supplies data-center networking and computing equipment, generated $4.87 billion in third-quarter revenue, up 102% from a year earlier.

Revenue from its Compute & Storage business grew 242%, driven by higher volumes of AI computing systems and demand for storage products, according to the company’s quarterly filing.

Also read: Broadcom gets major OpenAI boost in AI chip race

Google is one of the customers behind Celestica’s expansion plans.

Celestica is increasing its U.S. manufacturing capacity to support systems built around  Google’s Tensor Processing Units, or TPUs, specialized chips designed to handle AI tasks. The company, which describes itself as a preferred manufacturing partner for Google’s data-center hardware, expects its U.S. expansion to be completed in 2027.

Celestica is also preparing to ramp production of hardware systems built around OpenAI’s Jalapeño AI accelerator.

OpenAI designed the processor with help from Broadcom, which provides chip implementation and networking technology. Celestica contributes circuit board, server rack, and system engineering expertise to help bring the platform into large-scale production.

The companies announced the Jalapeño project in June, with plans to expand the custom AI computing platform over multiple generations.

Beyond custom AI systems, Celestica supplies networking equipment that connects large numbers of processors inside data centers.

Its 800-gigabit and 1.6-terabit Ethernet switches help move data between AI chips at high speeds. As cloud operators build larger AI clusters, they need faster connections to prevent data transfers from slowing down computing workloads.

Earlier this month, Celestica introduced the DS6005, a liquid-cooled network switch designed to support dense AI clusters and reduce power consumption.

zhihao / Getty Images

At its Oct. 27 investor and Analyst Day, Celestica said customer demand forecasts for 2028 are already meaningfully higher than its $40 billion revenue outlook for 2027.

Management said those projections are based on programs Celestica has already won. However, the forecasts still depend on customer deployment schedules and do not represent guaranteed future revenue.

Meeting the expected demand will require Celestica to expand its manufacturing capacity before many of the planned AI systems are ready for delivery.

Celestica plans up to $2 billion to expand production

Celestica expects to spend $1.5 billion to $2 billion on capital investments in 2027, up from roughly $1 billion planned for 2026.

The company is adding production capacity at its U.S. facilities in Texas, upgrading operations in Mexico and expanding its manufacturing campus in Thailand.

Some of the investment will also go toward additional electrical capacity and automated production lines to assemble and test complex AI systems.

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Celestica must pay for much of that expansion before the new equipment generates revenue.

The company lowered its 2026 non-GAAP free-cash-flow forecast to $460 million from $600 million, citing additional working capital needed to prepare for next year’s growth.

Working capital includes money tied up in inventory and other operating needs. Celestica may need to buy components and increase production before customers pay for the completed hardware.

Management said during its Oct. 27 earnings call that it expects a net use of cash in 2027 as capital spending and working capital requirements increase.

Celestica has already raised additional funds to support its expansion. The company completed a $3.45 billion stock offering in August and ended September with approximately $4 billion in cash and cash equivalents.

The expansion also leaves Celestica exposed to changes in the plans of its largest customers. 

Its latest quarterly filing shows that one customer accounted for 35% of third-quarter revenue, while its 10 largest customers generated 85%.

If a major customer delays an AI project, changes its hardware requirements, or cuts planned spending, Celestica could be left with production capacity built for orders that arrive later than expected.

The next test will be whether Celestica can bring its new factories and production lines online fast enough to deliver the nearly $19 billion in additional annual revenue it expects in 2027.

Related: Morgan Stanley just made a bold call on Amazon stock

What Jim Cramer is watching as Anthropic heads to Nasdaq

October 28, 2026 MMN Editor Filed Under: SUCCESS, The Street

Wall Street spent much of 2026 waiting for the AI giants to go public. Now that the moment is arriving, one of the market’s loudest voices is asking whether investors have enough money to buy them all. It is a question about supply, not about whether AI works.

The timing is hard to ignore. Anthropic filed its public IPO paperwork on Oct. 26, and reports have said the listing could value the company at $1.5 trillion to $2 trillion.

That would put it in the same league as SpaceX, which listed in June, according to Reuters. Its arrival turns a long-running debate into a live test.

Anthropic’s filing puts a price tag on the AI boom

The prospectus shows how quickly the business has grown. Anthropic reported $16.3 billion in revenue for the first half of 2026 and plans to list on Nasdaq under the ticker ANT, aiming for a mid-November debut. It reported an operating loss of $693 million over the same period.

Also read: Meta and Microsoft just sent employees a memo about Anthropic

The spending is just as striking. Anthropic disclosed future obligations of roughly $518 billion for compute, covering data centres, equipment and cloud services, in an earlier filing. By the time it filed its S-1 on Oct. 26, Reuters reported those commitments had grown to more than $600 billion across approximately eight partners.

It is also paying SpaceX about $1.25 billion a month for access to the Colossus data center in Tennessee, under a deal running through May 2029. Commitments of that size require steady access to capital.

That is the kind of scale behind Cramer’s worry. Even before the public filing, Anthropic had told investors it expected to spend at least $518 billion over the next decade building AI infrastructure with six partners, according to TheStreet. That figure climbed further by the time the S-1 was filed. Axios editor Dan Primack said the S-1 marked a shift toward using public markets to finance compute spending.

Key details are still missing. The prospectus did not say how many shares Anthropic will sell or at what price, and it flagged risks from AI itself as well as to the company’s business model. The size of the raise will go a long way toward answering Cramer’s question.

A crowded market for new shares

SpaceX set the tone in June with the largest IPO on record. Its total proceeds reached $85.7 billion after underwriters exercised their option to buy additional shares, Reuters reported. That one deal alone soaked up a huge pool of investor cash.

The overall pipeline has been unusually heavy. By early summer, 65 U.S. IPOs had raised $114.1 billion in 2026, more than seven times the amount raised in the same period a year earlier. Cramer now puts the year’s IPO total at $148 billion.

More is on the way. OpenAI filed confidentially earlier this year, and Chief Financial Officer Sarah Friar told employees on Aug. 19 that the company will be public in 2027, and possibly sooner. OpenAI raised $122 billion at an $852 billion valuation in March, the largest private round on record.

The debt market is carrying its share of the load too. Alphabet raised $20 billion in a single bond sale in February, after Meta issued nearly $30 billion in bonds the previous October, Axios reported. Oracle’s bond offerings, the outlet noted, have not fared as well as those from Meta or Alphabet.

Anthropic filed its public IPO paperwork on Oct. 26, and reports have said the listing could value the company at $1.5 trillion to $2 trillion.VCG / Getty Images

Why this is not 2000, and why it still rhymes

There are reasons to think the market can handle it. JPMorgan strategists argued that corporate demand alone may have the capacity to absorb a large share of the equity supply coming to market. Record buybacks and cash-funded mergers both help pull shares off the market.

History offers some comfort as well. Past mega-offerings have not reliably signalled market peaks. That nuance matters for anyone tempted to treat every big listing as a sell signal. Cramer has stressed that today’s AI leaders are so well capitalised the boom does not have to end the way the dot-com era did.

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The real test is how investors price that spending. Anthropic’s IPO will be the first chance for Wall Street to put a public value on its locked-in infrastructure bets, according to TheStreet. A strong reception would ease Cramer’s fears, while a weak one could confirm them.

Profitability will be part of that debate. Anthropic reported a net loss of $80.7 billion through June, though nearly $72 billion of that came from a non-cash accounting charge tied to convertible bonds, not from operations.

Cramer is not calling a top

Supply alone may not end a bull market. Cramer’s point is that it weakens the rally until a bad quarter, a rate hike or a run on margin can finish the job, as reported by CNBC. That is a slow-burn risk rather than a sudden one.

For everyday investors, the signal to watch is how the biggest deals trade after they list. Investors expect Anthropic to go public at a valuation near $2 trillion, which would top SpaceX’s $1.77 trillion IPO valuation. A smooth debut would suggest the market still has room for more.

The AI story itself may be sound. The question Cramer is raising is whether there is enough money to fund it all at once. PitchBook’s John Atkins said in February that as much as half a trillion dollars more in bonds could be issued this year. The next few months of IPOs and bond sales will show whether investors can absorb it all.

Related: Jim Cramer sees something Wall Street may be missing in Broadcom

CJ Group’s Miky Lee To Receive Asian Hall Of Fame’s Lifetime Achievement Honor

October 28, 2026 MMN Editor Filed Under: Forbes, SUCCESS

CJ Group’s Vice Chairman Miky Lee will be inducted to the Asian Hall of Fame Class of 2026, and set to receive the Centennial Medal of Lifetime Achievement next week.

The 3 Routes Of Experience

October 28, 2026 MMN Editor Filed Under: Forbes, SUCCESS

When you discover you have a skill gap, you have three routes to gain experience: through education, with the guidance of peers, or through hands-on learning.

What Does the Mortgage Application Process Really Look Like?

October 28, 2026 MMN Editor Filed Under: Money.com, SUCCESS

Key Takeaways

Mortgage applications move from a soft credit check to prequalification, preapproval, underwriting, appraisal and closing; most borrowers apply online.
Online applications take 10 to 15 minutes to complete; tools such as bank linking and automatic document pulls vary by lender.
Missing paperwork is the top hurdle, per Veterans United’s Katie Rose; have pay stubs, W-2s, two years of tax returns and bank statements ready.

For many homebuyers, applying for a mortgage can feel daunting, especially if it’s your first loan. But the application process has become much easier than the days of making copies and hauling boxes of documents.
Although you’ll still need to provide plenty of paperwork, from income verification to credit reports, most loan applications can be completed online in minutes, especially with an experienced lender to guide you through every step.
Not every mortgage is the same, though, nor is every mortgage application. Here’s what to expect when you apply for a mortgage, and how it can differ from lender to lender (or even loan to loan).
How the mortgage application process works
The conventional mortgage application process is usually pretty straightforward. You start by clicking an apply button, submitting a lead, and providing basic information: whether you want a purchase or refinance loan, your name, location, Social Security number, and income.
Using that information, the lender will run a soft credit check and prequalify you for a loan amount based on that preliminary information. Somewhere along this timeline (it varies by lender), you’ll be asked to create an account on the lender’s loan portal. On this secure site, you can upload all required documents if you decide to continue with the application.
At this point, you’ll need to provide all required documentation, including your most recent pay stubs, W-2s, tax returns for the last two years, and bank statements. Your lender will provide a full list of the documents you’ll need to complete your application.
Once you’ve submitted all the paperwork, the lender reviews it and can issue a preapproval letter, which provides a more accurate estimate of how much you can borrow than a prequalification.
An underwriter will then verify all the information you’ve provided and ensure your application meets all the loan requirements. If it does, the lender will usually send an appraiser to assess the home’s value, then move the loan to closing. This is when you finalize the loan documents and pay any closing costs.
That process can get more complicated with a government-backed loan like an FHA loan, and even more so with a specialized loan like a VA mortgage, which has additional service and documentation requirements. It can become even more complicated for borrowers stationed overseas or being assigned to new duty stations.
Fortunately, most lenders let you complete your mortgage application online, which is the most popular option among today’s borrowers, according to Katie Rose, NMLS 860643, a senior loan officer with Veterans United.
“Most people like to do [the application] online because they don’t have to leave their house or they’re active duty and it’s difficult to go into a facility,” Rose says.
How applications vary across lenders
A mortgage application does two things: verify who you (and your co-borrower) are and ensure you can cover your mortgage payment for the foreseeable future.
That means every application will ask for information about your job, income, assets, debts and credit. It will also need info about the price range you’re shopping in (or the property you’re eyeing, if you’ve already found one) and your personal details, like name, Social Security Number and contact info.
That doesn’t mean every application is the same, though. As Rose explains, the information collected stays pretty much the same from lender to lender; the difference comes down to the tools built into the application.
“Some tools can link bank accounts and pull statements automatically, or upload documents right from your phone, so you’re not chasing down paperwork on your own,” Rose says. “Specialized lenders can often go a step further too. For military borrowers, that might mean verifying service-related eligibility automatically instead of tracking down paperwork yourself.”
Money reviewed the loan application processes of four national lenders: loanDepot, Veterans United Home Loans, Churchill Mortgage and Georgia’s Own Credit Union. This is how their applications work:
loanDepot
The loanDepot application is a streamlined seven-step process that requires personal info, property details, financial assets, and other basics found in other loan apps. It also includes secure bank linking, allowing the lender to automatically pull bank and asset statements instead of requiring the borrower to scan and upload them manually.
Its conclusion is the most notable part of loanDepot’s application process. Instead of simply entering your information and hitting submit, at the end of the application, borrowers are given a grid of “loan offers.” These detail the loans, terms, monthly payments, and interest rates loanDepot is offering you based on the details you just input. You can then choose the loan that works best for you.
For veteran and military applicants, loanDepot also asks some additional questions regarding military service and can pull their COE directly from the VA.
Veterans United
Veterans United is a mortgage lender specializing in VA loans, mortgages backed by the U.S. Department of Veterans Affairs. As such, it’s no surprise that its mortgage application process has a military slant.
Veterans United has developed an application that simplifies and accelerates the process. You’ll provide information about your pay, grade, years of service, branch, Permanent Change of Station (PCS) orders, and Expiration Term of Service (ETS) dates.
However, automation is what makes the application and review process stand out. You can link your myPay account directly to the Veterans United myVU app, letting them access your Leave and Earnings Statement and bank statements in minutes instead of waiting for you to upload them. The lender will also instantly pull the applicant’s Certificate of Eligibility (COE) directly from the VA, a process that can take a non-VA lender several days.
Once you submit an application, a Veterans United loan officer will contact you within a couple of hours to finalize a plan.
Overall, Veterans United’s application is quick and streamlined. You can complete it entirely online, though you can get help by phone if you need it. The process took us about 15 minutes, though you could get a preapproval decision in as little as 12 minutes.
Churchill Mortgage
Churchill Mortgage also offers an efficient, streamlined mortgage app. The online application takes about 15 minutes (it may take slightly longer if you add a spouse or co-borrower) and requires similar information about housing history, personal info, property details, work history, and more. Using the information you provide, you’ll work with a loan specialist to discuss your options, which can include conventional, FHA and VA loans.
One standout element of Churchill’s process is that, after you submit, you’re sent to your personal dashboard, where you can see your remaining to-dos. You can also run payment calculations, connect your bank accounts, upload documentation, and monitor your loan application’s progress.
VA loan process
If you’re seeking a VA loan, you’ll indicate military service in the application. You’ll then be asked to enter what branch you served in and for how long. This lets the loan officer know a VA loan may be an option for your purchase. If you choose a VA loan, you’ll be asked for additional information. There are also questions about whether you’re a first-time homebuyer or if you’ve taken a homebuyer education course (the answers to these can affect your loan options and pricing, a Churchill rep says).
Georgia’s Own Credit Union
Georgia’s Own Credit Union has a streamlined application for all their loan types, but we looked at their FHA process. The application takes 10 to 15 minutes to complete if you have all your documents on hand.
A borrower starts the initial application process through the credit union’s website by answering four basic questions: whether you want to buy a home or refinance it, your existing debts, your gross monthly income and the state you live in.
You’ll then be asked whether you’re a first-time or repeat buyer, the address and zip code of the property, the type of home, the number of units, purchase price and down payment. With this basic information, you will get an initial estimate of your loan amount.
Answer a few more questions about your credit score, whether you served in the military, how long you plan to stay in the home, and whether it will be your primary residence. You’ll then be given a loan estimate for a 30-year and 15-year FHA loan. You can click a button to see a list of estimated closing costs, and you can also see how your loan estimate changes if you decide to buy points to lower your quoted rate.
If you choose one of the offered options, click a button to start the full application. You’ll need to create a credit union account, where you can securely upload all required documents (pay stubs, W-2s, bank statements, etc.) and track your loan. After you submit your application, a loan officer will contact you within a day to discuss next steps, including starting underwriting and scheduling an appraisal.
Common hurdles and how to make your mortgage application go more smoothly
Though loan applications can vary slightly by lender, mortgage professionals say a few common snags are universal.
Documentation is the big one. No matter the lender, mortgage applications require a lot of paperwork to back up your information. You need tax returns, bank statements, pay stubs, statements for your investment and retirement accounts, and more. If you don’t have these pulled and organized before applying, it could hold up your application and delay underwriting. Depending on market conditions, you could even miss out on a lower interest rate.
“Documents seem to be the biggest hiccup,” Rose says. “If everybody’s got their documentation ready, it makes for smooth sailing.”
You don’t necessarily need physical copies of everything, though. Digital versions can work — but make sure you can access those items easily before starting your application.
“Know how to log into the various things. Your bank account or the payroll service that your employer uses, for example,” says Chris DeRuischer, home loan specialist at Churchill. “Can you log in and get a copy of your 401(k) statement? It might not all be requested, but just knowing the log-ins and having all of that organized is very helpful.”
Frozen credit is another common issue in the application process. Lenders almost always need to pull a borrower’s credit to verify debts and assess how they pay and manage bills. If their credit is frozen, a common strategy to stave off identity theft and fraudulent charges, it can stop an application in its tracks.
“It’s a pretty popular thing to do,” DeRuischer says. “If you have your credit frozen, you will need to go on the app with each of the bureaus, unfreeze your credit score, thaw those, and then we’ll be able to pull the credit report after that.”
Deruischer recommends keeping your credit unfrozen for at least 30 days, since most lenders will need to re-pull credit just before closing. (They often do this to make sure nothing major has changed about your debts or payment history since applying.)
Ray Hicks, home loan specialist at Churchill Mortgage, also notes that getting hung up on the nitty-gritty details can hold an application back, too. While you should always enter the most accurate numbers and data possible, a few slightly off details won’t derail your mortgage.
“What I tell my clients when filling out their application is to do their best,” Hicks says. “They aren’t going to mess anything up. Of course, put in your correct personal info, but anything past that, if there’s an error, we’ll get it corrected on our end.”

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